A customer checks in at a "future hotel" by scanning his ID card and face in Hangzhou, capital of east China's Zhejiang Province, Dec. 18, 2018. Chinese internet giant Alibaba's first "future hotel" FlyZoo Hotel, loaded with artificial intelligence (AI) and robots that automate a series of procedures like check-in, lights control and room service, opened in Hangzhou, where Alibaba is headquartered. (Xinhua/Long Wei)